STEP 14: Set And Execute Your Standard Operating Procedures
Objective: Create Your Business Processes Why Workflows, or your business processes, are the most important to a scalable business. Workflows allow companies...
Workflows, or your business processes, are the most important to a scalable business.
Workflows allow companies to delegate tasks, create stability, and enforce consistency across the company.
Standardization creates muscle memory amongst your employees and clients.
In order to delegate work, clients and employees, companies must consider the following components for example:
Securing Information Client Information & Tracking
Department Structure and Internal Hierarchy
Usage Rights & Intellectual Property
Start with the most commonly used process, templates, and systems first.
Start your step-by-step workflow processes. This portion should evolve with your business so do not worry about having it perfect or implementing all components right away.
Chick-fil-A has grown to be America’s favorite fast food restaurant due to its friendly service, fast ordering, and quality food.
Their speedy drive-thru service is a result of 1 key innovation within the “face to face” ordering system.
Instead of waiting for cars to pull to the order window, the customer service comes to you with tablets to take your order before heading to the window.
During peak hours, they can service almost double as many customers due to their improved ordering system. In order to ensure accuracy, they attach a car profile to your order so they charge the right customer.
This system is so simple and is only carried out by Chick-fil-A at the moment.
For the Framework Brief
Identify tasks per stage
Identify templates to speed up the process
Decide a host for your products
Identify the roles/contractors/skillsets needed
Days to Complete
Category Sales (Cold)
Task Contact Candidate
Assigned to Analyst
Report Candidate Applications
Submit to Database
Days to Complete 3
Tool STATUS Tech